Shipping policy

Shipping Policy

Last updated: October 2025

Every order is prepared with care from our studio in Bali. We aim to deliver your parcel in perfect condition and as quickly as possible.

Domestic Shipping (Indonesia)

• Delivery in approx. 2–5 business days via GoSend, GrabExpress, JNE or equivalent.
• Shipping fees are calculated at checkout based on delivery area.
• A tracking number is provided by email upon dispatch.

International Shipping

• We ship to most countries via DHL, FedEx, EMS, or equivalent.
• Estimated transit time: 7–21 business days, depending on destination and customs.
• Duties & import taxes (if any) are the customer’s responsibility.

Packaging

We use recyclable and eco-conscious materials. Each order is wrapped with intention and care.

Delay or Loss

If you experience a significant delay or a missing parcel, please email us at frangipani.rituals@gmail.com with your order number. We will assist promptly.